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RokuPro Known Issues

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  • Driver not reading Roku.  Assign Static IP Address
  • Auto Discover not working: On the Roku Device change Settings —> System —> Advanced System Settings —> Control by mobile Apps —> Permissive
  • Icons not loading or slow loading.  Turn off App Icons.
  • If the discover and Install buttons are tapped again, the order and the IP address of the Roku Devices might be re-arranged.  Make sure to verify the proper settings under Media Sources and under Zone Controllers
  • If another Roku is added after the initial installation.  Please use the RokuPro Communications Driver to Discover and Install.  Do NOT install the Roku driver individually or use the use the ROKUTV SE driver separately.  Please note Common Issue 4 above when rediscovering and reinstalling.
  • If performing a driver update tap on Update in the configurator under communications device, also tap on update under one of the Roku drivers in the Media Sources.  This will make sure all drivers are updated.
  • Known issues with the keyboard button.  Every Channel implements their keyboard key entry slightly different.  For Example:  Disney+ will allow the sending of upper case and lower case.  However, it doesn’t respond to push and hold Clear.      Vudu will allow the push and hold to Clear, however it will only send UPPER or lower case depending on the screen menu.  In cases where the Keyboard entry is not producing the desired result, please advise the customer to use the on-screen keyboard associated with the channel
  • HHR, HR10 and HR30 do not support channel or custom icons.  Only Elan embedded icons are supported.  HR40 has full icon support
  • RokuTV is not being discovered.  Make sure the TV is awake and on
  • RokuTV is not being discovered while upgrading from version 1.x of the Roku Pro driver.  Version 1.x of the Roku Pro treated the TV as a streamer.  Delete the Media Source that is actually a TV. Discover and install

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