Honeywell Known Issues

COMMON ISSUES

• On rare occasion, there might be a delay of up to 5 seconds from when the command is issued in Elan to the Honeywell Home unit responding.  This is to accommodate multiple up / down pushes.  This is not a delay from the driver.
• You receive the message “Too Many Requests”.  This means that the Honeywell cloud has timed out.  The driver will automatically sleep for 5 minutes and try again.  Increase the polling time to 10 or 15 minutes if this keeps happening.

RARE ISSUES

On rare occasion, the Honeywell Thermostat might lose authorization and will have to be reauthorized again using Steps 7 – 9 Above.  The driver can not auto-authorize and the authorization has to be done in the Configurator.  However,  an event map is available to let you know that such actions are needed. 

To use the Event Map

Go to Event Mapper —>Create New Event Map —> Add Event—>Climate—>Honeywell is not Authorized, and create a notification trigger.